By Mary Lynn Green – Denver, Colorado… When constituents make calls to Planned Giving and Trust Services, but don’t leave a message, there is no way to return those calls.
Doug Inglish, Trust Services director explains, “Our phone system, unlike a cell phone, doesn’t record the number of a caller who hangs up before leaving a message. We have heard that some of you have called, left no message, then wondered why we did not return the call.”
Likely similar issues have been experienced by all conference departments due to the COVID restrictions in Denver which have not stopped RMC office staff from working. Employees, however, have had to adapt to these restrictions by staggering schedules and honoring social distancing. Many have had to work virtually and the majority of meetings have been held via zoom.
During these challenging times, Planned Giving and Trust Services would remind potential callers who have questions to do the following: use email, access us through the website rmcgift.com, or try reaching us by phone.
“When you contact us via email or through the website, we respond pretty much as always. However, when you call us, it may be a different story depending on how you manage that contact,” Mary Lynn Green, associate director of Trust Services said.
“We are as committed as ever to providing service to our constituents, so when you do choose to call us, please leave a message,” Green stated.
–Mary Lynn Green is RMC’s associate director of Planned Giving and Trust Service’ photo by Rajmund Dabrowski
